Refund, Cancellation, and Replacement Policy for Omill Trading FZE
1. Cancellation Policy Customers may cancel their order at any time before the product is dispatched from our fulfillment center. To request a cancellation, please contact our support team immediately at wecare@omilltrading.com with your order number.
If the cancellation is requested and acknowledged before the order has been processed and shipped, a full refund will be initiated.
If the order has already been shipped, it cannot be canceled. The customer will need to receive the item and subsequently follow our standard Return/Refund process.
2. Return & Refund Policy We want you to be completely satisfied with your purchases from Omill Trading. If you are not satisfied, you may return eligible item(s) within 7 days of receipt for a refund, provided the items are unused, in their original packaging, and in the exact condition they were received.
Refunds will be done only through the Original Mode of Payment.
Please allow up to 10 to 45 days for the refund transfer to be completed, depending on the issuing bank of the credit card.
3. Replacement Policy We take pride in the quality of our eco-friendly lifestyle products. Replacements are strictly issued only if the items received are defective, damaged during transit, or if an incorrect item was shipped.
To be eligible for a replacement, customers must notify us within 24Hrs of receiving the product by providing photographic evidence of the damage, defect, or incorrect item.
Once reviewed and approved by our team, we will arrange for the replacement item to be shipped at no additional cost to the customer.
Method of Payment:
We accept payments online using visa and Mastercard credit/debit in AED